Customer satisfaction couldn’t be more important to us, and we realize returns are sometimes necessary. As part of our customer care, we strive to make returns and exchanges the easiest they can be. We also strive to make our policy simple and forthright.
Returns are accepted only if the item was damaged, defective, or if we shipped the wrong merchandise.
Please be aware that colors and patterns may vary from photos on our website in comparison to the actual merchandise due to a variety of factors. This includes variances in the item itself (such as hues or naturally varying patterns in leather and fabrics), and in the case of the hand-crafted or hand-painted nature of most of our items, variances are to be expected and are part of the items’ charm.
Other elements, such as lighting and differences in computer monitor color temperature, may also affect display of merchandise, especially under different conditions. These types of variances from product to product are not considered defects.
We allow two full weeks (14 calendar days) from the date the merchandise is delivered (according to official shipment tracking) to notify us that a return is necessary. We are glad to issue store credit or make an exchange with comparable merchandise.
Any returned item must not have been used, and be free from “wear and tear,” damage or other alteration. All original packaging and tags must be attached/included.
To Request A Return/Exchange
To initiate a return or exchange, please contact us first. We cannot honor returned items of which we were not notified beforehand.
Please take photo(s) of the item(s) to document the damage or defect; we will request that you send us these.
We will discuss with you the best route to return the merchandise and we will provide instructions.
Processing & Expectations
Returns are processed when we receive the returned merchandise in satisfactory condition (per the above). We will issue store credit or ship the item to be exchanged, commonly with 14 calendar days.
We will notify you promptly if the are any issues or concerns with requested returns or exchanges. As always, please let us know if you have any questions.
This website is owned and operated by Hat Creek Interiors, LLC. We are committed to protecting the privacy of our visitors while they interact with the content and services on this site (the "Site"). As a practice and organization comprised of dedicated professionals, we understand, as people, the important issues regarding online privacy, protection of personal information, and striving for the most secure networks and electronic communication systems possible.
1) Information Collected
We collect two types of information from you: i) information that you voluntarily provide to us (e.g. through a voluntary registration process, sign-ups or emails); and ii) information that is derived through automated tracking mechanisms.
Voluntary Registration Information
In order to fully access any customer account systems, blogs or forums (if our site hosts them at any given time), you must first complete the registration process, during which we will collect personal information about you. The information may include your name, address, and email address, or other identifying information. We do not collect personally identifiable information about you except when you specifically provide such information to us on a voluntary basis.
Voluntary Information for Services and Features
We also collect personally identifiable information when you choose to use certain other features of the Site, including: i) making electronic payments (as and if available), ii) consenting to receive email or text messages about upcoming promotions or events, iii) requesting/consenting to receive email, iv) participating in any patient information systems we may provide (if any), iv) commenting on articles, and others. When you choose to use these additional features, we require you to provide your "Contact Information" in addition to other personal information that may be required to complete a transaction such as your phone number, billing and shipping addresses and credit card information. Occasionally, we may also request information such as your account preferences and demographics which will help us better serve you and our other users in the future.
Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. If a user's system is idle for a defined time, the cookie will expire, forcing the user to sign in again to continue their session. This prevents unauthorized access to the user's information while they are away from their computer.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Site that are controlled or accessible only by proper log-in procedures (such as when using a customer account information system, requesting a quote, or other similar activities).
2) Site Referrals
Certain areas of the Site may include electronic referral forms. If the feature is activated, you may choose to invite colleagues/friends to visit Hat Creek Interiors, LLC Site by sending invitation emails via the invite feature (if any such feature is installed). Our Website stores the email addresses you provide so that the respondents may be added to optional social networks, confirm orders/purchases and also to send reminders of the invitations. If utilized at any point in the past, present or future, Hat Creek Interiors, LLC has not, does not and will not sell these email addresses or use them to send any other communication besides invitations, invitation reminders or other prudent bulletins (including newsletters). Recipients of invitations, newsletters and other such content may contact Hat Creek Interiors, LLC to request removal of their information from our database.
3) How We Use Your Information
Hat Creek Interiors, LLC only uses your personal information for the original purposes it was given. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection. Hat Creek Interiors, LLC will not disclose, use, give or sell any personal information to third parties for any purposes other than to our providers and other third parties who need to know in order to deliver services on behalf of Hat Creek Interiors, LLC, unless required to do so by law. Further, Hat Creek Interiors, LLC reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected.
Please note that personally identifiable information is used only to provide you with a more enjoyable, convenient online experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling any appointment or quote requests, providing customer service; tracking emails, email invitations and other communication you send; and otherwise supporting your use of the Site. Hat Creek Interiors, LLC may use your personal information for target advertising based on things such as region, company profile, interests, services offered, et cetera.
We may permit certain trusted third parties (such as server administrators) to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. This is collected in order to better understand our Web site usage, and enhance the performance of services to maintain and operate the Site and certain features on the Site. We may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your requests for information or services.
Also, we may share personally identifiable or other information with our subsidiaries, divisions, and affiliates. We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or practice, or as part of a company reorganization, investment sale or other change in control.
Hat Creek Interiors, LLC may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our vendors, customers or anyone who could be harmed by such activities.
WE ARE NOT LIABLE OR RESPONSIBLE FOR THE PERSONALLY IDENTIFIABLE OR OTHER INFORMATION YOU CHOOSE TO SUBMIT IN PUBLIC AREAS, COMMENTS, BLOGS, OR FORUMS SUCH AS A BULLETIN BOARD, CHAT ROOM OR ANY OTHER PUBLICLY ACCESSIBLE AREA OF THE SITE, IF AND AS ANY ARE OFFERED BY HAT CREEK INTERIORS, LLC, AT ANY POINT IN THE PAST, PRESENT OR FUTURE.
4) How We Protect Your Information
We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
5) Third Party Advertising
From time to time, Hat Creek Interiors, LLC may engage in partnered advertising, product announcement, and other industry- or professional type announcements. Any such advertisements, product announcement or partner bulletins appearing on this Site may be delivered to you by Hat Creek Interiors, LLC or one of our Web advertising or promotion partners (such as a pharmaceutical company). Our Web advertising partners may set cookies. Doing this allows the advertising partners to recognize your computer each time they send you an advertisement. In this way, they may compile information about where you, or others who are using your computer, saw their advertisements and determine which advertisements or promotions are clicked. This information allows an advertising partner to deliver targeted advertisements that they believe will be of most interest to you. Hat Creek Interiors, LLC does not have access to or control of the cookies that may be placed by the third party advertising servers of any ad partners.
6) Accessing and Updating Your Personal Information and Preferences
We will provide mechanisms for updating and correcting your personal information for many of our services. You may modify or remove any of your personal information at any time by logging into your account (if such services are available) and accessing features such as "edit an account."
7) E-mail Choice/Opt-out
If any user who receives an email from the Site and would prefer not to receive such communications in the future, he or she can do so by following the instructions in the emails. In addition, you may send an email to email@example.com.
Terms Of Service
Please Read Carefully Before Using This Website:
A. TERMS APPLICABLE TO ALL USERS
2. Changes To Terms
The Website is primarily directed to those individuals and entities located in the State of Texas, and/or neighboring communities. It is not directed to any person or entity in any jurisdiction where (by reason of nationality, residence, citizenship or otherwise) the publication or availability of the Website and its content, including its products and services, are unavailable or otherwise contrary to local laws or regulations. If this applies to you, you are not authorized to access or use any of the information on this Website. Hat Creek Interiors, LLC makes no representation that the information, opinions, advice or other content on the Website (collectively, "Content") is appropriate or that its products and services are available outside of the Stanton or Midland/Odessa, Texas generalized areas. Those who choose to access this Website from other locations do so at their own risk and are responsible for compliance with applicable local laws.
4. Scope of Use and User E-Mail
You are only authorized to view, use, copy for your records and download small portions of the Content (including without limitation text, graphics, software, audio and video files and photos) of this Website for your informational, non-commercial use, provided that you leave all the copyright notices, including copyright management information, or other proprietary notices intact.
You may not store, modify, reproduce, transmit, reverse engineer or distribute a significant portion of the Content on this Website, or the design or layout of the Website or individual sections of it, in any form or media. The unauthorized systematic retrieval of data from the Website is also prohibited.
The commercial use, reproduction, transmission or distribution of any information, software or other material available through the Website without the prior written consent of Hat Creek Interiors, LLC is strictly prohibited.
5. Copyrights and Trademarks
The materials at this Site, as well as the organization and layout of this site, are copyrighted and are protected by United States and international copyright laws and treaty provisions. You may access, download and print materials on this Website solely for your personal and non-commercial use; however, any print out of this Site, or portions of the Site, must include the Hat Creek Interiors, LLC copyright notice. No right, title or interest in any of the materials contained on this Site is transferred to you as a result of accessing, downloading or printing such materials. You may not copy, modify, distribute, transmit, display, reproduce, publish, license any part of this Site; create derivative works from, link to or frame in another website, use on any other website, transfer or sell any information obtained from this Site without the prior written permission of Hat Creek Interiors, LLC.
Except as expressly provided under the "Scope of Use" Section above, you may not use, reproduce, modify, transmit, distribute, or publicly display or operate this Website without the prior written permission of Hat Creek Interiors, LLC. You may not use a part of this Website on any other Website, without the prior written consent of Hat Creek Interiors, LLC.
Hat Creek Interiors, LLC respects the intellectual property rights of others and expects our users to do the same. The policy of Hat Creek Interiors, LLC is to terminate the accounts of repeat copyright offenders and other users who infringe upon the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at firstname.lastname@example.org.
7. No Unlawful Or Prohibited Use
As a condition of your use of the Website, you warrant to Hat Creek Interiors, LLC that you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
Gathering email addresses from Hat Creek Interiors, LLC through harvesting or automated means is prohibited. Posting or transmitting unauthorized or unsolicited advertising, promotional materials, or any other forms of solicitation to other Users is prohibited. Inquiries regarding a commercial relationship with Hat Creek Interiors, LLC should be directed to the business's main address.
9. No Warranties
THE WEBSITE, AND ANY CONTENT, ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, CERTAINTY OF AVAILABLE STOCK, AVAILABILITY OR UNAVAILABILITY OF ANY PRODUCT (IN-STOCK OR OTHERWISE) OR SERVICE, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEMS INTEGRATION, ACCURACY, AND NON-INFRINGEMENT, ALL OF WHICH AMERICAN ROOFING EXPRESSLY DISCLAIMS. HAT CREEK INTERIORS, LLC DOES NOT ENDORSE AND MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF THE CONTENT, AND HAT CREEK INTERIORS, LLC WILL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY FAILURE OR DELAY IN UPDATING THE WEBSITE OR ANY CONTENT. WE HAVE NO DUTY TO UPDATE THE CONTENT OF THE WEBSITE.
WHILE IN MOST CASES, PRODUCT IMAGES ARE ACTUAL PHOTOGRAPHS OF THE PRODUCT CONCERNED, IMAGES OF STAFF, SERVICES, FACILITIES, EXAMPLE MERCHANDISE, FURNISHING, ACCENTS, PRODUCTS, PEOPLE, CONSULTATIONS OR OTHER EXAMPLES, OR ANY INDIVIDUAL SO PORTRAYED, ON THE SITE ARE PURELY REPRESENTATIVE, AND MAY OR MAY NOT INDICATE ACTUAL STAFF, SERVICES, FACILITIES, EXAMPLE MERCHANDISE, FURNISHES, ACCENTS, PRODUCTS, PEOPLE, CONSULTATIONS OR OTHER EXAMPLES, OR ANY INDIVIDUAL SO PORTRAYED, WHETHER IN THE PAST, PRESENT OR IN THE FUTURE, OR THAT ARE/WERE OR ARE NOT/WERE NOT THE SERVICE, DELIVERY, PRODUCT OR ORIGINAL CONSTRUCTION OR CREATION OF HAT CREEK INTERIORS, LLC.
HAT CREEK INTERIORS, LLC MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR ANY RESULTS OR OTHER CONSEQUENCES OF ACCESSING THE WEBSITE AND USING THE CONTENT, AND FOR TAKING ALL NECESSARY PRECAUTIONS TO ENSURE THAT ANY CONTENT YOU MAY ACCESS, DOWNLOAD OR OTHERWISE OBTAIN IS FREE OF VIRUSES OR ANY OTHER HARMFUL COMPONENTS. THIS WARRANTY DISCLAIMER MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY HAT CREEK INTERIORS, LLC. SOME REGIONS OR PROVINCES MAY NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
10. Governing Law, Location and Miscellaneous
11. Separate Agreements
12. Copyright Policy and Copyright Agent
Hat Creek Interiors, LLC respects the intellectual property rights of others. If you believe something on this Site has infringed your intellectual property rights, please notify us and provide the following information:
(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
(ii) Identification of the copyrighted work claimed to have been infringed.
(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled.
(iv) Address, telephone number, and an electronic mail address where we may contact you.
(v) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The Site's Copyright Agent can be reached at:
Hat Creek Interiors, LLC
8227 Valencia Ave.
Lubbock, TX 79424
13. U.S. Resident
You represent that you are a resident of the United States or duly authorized resident, unless specific circumstances, in other business arrangements with Hat Creek Interiors, LLC, clearly indicate that you are a resident of another country or jurisdiction, and that, in contacting, communicating with, or attempting to do business or any other transaction with Hat Creek Interiors, LLC, that such interaction by you or your representatives is not contrary to all applicable laws, regulations and/or treaties governing you, those you represent, or any other associated party.
14. No Professional Advice
The information available on the Website is intended to be a general information resource regarding the matters covered, and is not tailored to your specific circumstance. You should not construe this as construction, legal or other professional advice. This Website is not intended for use by minors except for purely informational purposes about publications and medical information in general; any such use is to be under appropriate adult or parental supervision. YOU SHOULD EVALUATE ALL INFORMATION, OPINIONS AND ADVICE AVAILABLE ON THIS WEBSITE IN CONSULTATION WITH YOUR OWN SPECIALISTS, ARCHITECT, CONTRACTOR, PROPERTY MANAGER, AND/OR YOUR LEGAL, TAX, FINANCIAL, OR OTHER ADVISOR, AS APPROPRIATE.
B. ADDITIONAL TERMS APPLICABLE ONLY TO REGISTERED USERS OR USERS WHO SUBMIT REQUESTS THROUGH ANY ELECTRONIC FORM ON THE SITE
16. Accounts And Security
Hat Creek Interiors, LLC does not warrant that the functions contained in the service provided by the Website will be uninterrupted or error-free, that defects will be corrected or that this service or the server that makes it available will be free of viruses or other harmful components.
Users who submit their e-mail addresses for inclusion on a mailing list or lists or for any other communication agree to furnish their own address, or if it is not their own, that they legally represent the address, or those connected to it, and that such use is authorized. Hat Creek Interiors, LLC is not responsible for the inappropriate submission by others of e-mail addresses through its on-line automated response or product ordering forms; Hat Creek Interiors, LLC will, in good faith, attempt to remove e-mail addresses, when so requested by their legitimate owners, from contact lists.
All use of any electronic response or request form is at the election of the User, and the User agrees to hold Hat Creek Interiors, LLC harmless for any action, non-action, result, non-result or other activity related to the submission. Such forms are intended to be mechanisms of communication convenience and are not meant to be binding in anyway whatsoever, and should not be construed as such. Hat Creek Interiors, LLC is not responsible if, for whatever reason, such submissions do not properly arrive at their intended destination. Users are responsible for whatever information they include in any such submission. Hat Creek Interiors, LLC reserves the right to reject, deny, delete or block any submission which it deems, for whatever reason, to be objectionable, harassing, inappropriate, or illegal, with or without any communication or notice back to the original User, or any other party or Users acting in conjunction with or on their behalf.
You may not:
—select or use a Login Name of another person with the intent to impersonate that person;
—use a name subject to the rights of any other person without authorization;
—use a Login Name that Website, in its sole discretion, deems inappropriate or offensive.
You shall notify Hat Creek Interiors, LLC of any known or suspected unauthorized use(s) of your Account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password. You shall be responsible for maintaining the confidentiality of your password.
Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your Account, at Hat Creek Interiors, LLC sole discretion, and you may be reported to appropriate law-enforcement agencies.
17. Contact Information